Refund policy

CELONARE Return & Refund Policy

We want you to feel confident shopping with CELONARE. If your purchase isn’t the right fit, you can request a return within 30 days of delivery.

Return eligibility

Items must be unworn, unused, unwashed, and in their original condition, with tags attached and original packaging included. You’ll also need your order number or proof of purchase.

Trying on clothing or shoes indoors to check the fit is fine, provided the items remain clean and show no signs of wear.

How to request a return

Email support@celonare.com with your order number, the item you’d like to return, and the reason for your request.

Once approved, we’ll send you the return address and instructions. Please contact us before shipping anything back, and do not send returns to the address on your original package unless we instruct you to do so.

Return shipping and fees

Customers are responsible for return shipping costs for changes of mind, sizing preferences, or other personal reasons. We recommend using a tracked shipping service.

We do not charge a restocking fee. Original shipping charges are nonrefundable for these returns, except where required by law.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If something is damaged, defective, or incorrect, contact us promptly with your order number and photos of the issue.

We’ll review the problem and arrange an appropriate replacement or refund. CELONARE will cover any required return shipping for confirmed damaged, defective, or incorrect items.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund is approved. Approved refunds will be issued to your original payment method within 10 business days.

Your bank or payment provider may need additional time to post the refund. If you haven’t received it after 15 business days from approval, please contact us.

Exchanges

If you need a different size, color, or item, contact us first. Exchange availability depends on stock. We may ask you to return the original item and place a new order.

Your rights

This policy does not limit any rights or remedies available under applicable consumer protection laws.

Questions?